Shipping & Fulfillment Policy
Last Updated: 10/01/2024
At Bakehouse Essentials, we aim to offer fast, reliable, and affordable shipping to all of our customers. Below, you’ll find important details about how we process, ship, and fulfill your orders. Please read this policy to understand our shipping options, costs, and estimated delivery times.
1. Order Processing
After placing your order, we strive to process it within 1-3 business days. Orders are processed Monday through Friday, excluding weekends and holidays. You will receive an email confirmation once your order has been received, and another email once your order has shipped, including tracking information where applicable.
During busy periods, such as holidays or special promotions, processing times may be slightly longer. We will notify you of any significant delays or issues with your order.
2. Shipping Costs & Delivery Estimates
We offer the following shipping rates to customers based on their location:
- Free Shipping (United States): We are happy to offer free standard shipping on all orders within the United States, with no minimum purchase required. Orders are typically delivered within 3-7 business days, depending on your location.
- Shipping to Canada: For our Canadian customers, we charge a flat rate of $8 for standard shipping. Delivery times typically range from 7-10 business days, depending on your province and any customs processing.
- Shipping to Europe: For European customers, the flat rate for shipping is $12. Estimated delivery time to most European countries is between 10-14 business days, though delivery times can vary by country and customs processing times.
Note: All delivery times are estimates, and delays may occur due to factors such as weather, customs, or other circumstances beyond our control.
3. Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can track your package online to see its progress as it makes its way to you. If you do not receive tracking information or have trouble tracking your order, please feel free to contact us, and we’ll assist you promptly.
4. Shipping Address Accuracy
Please double-check your shipping address before completing your order. Bakehouse Essentials is not responsible for any delays, lost packages, or delivery issues resulting from incorrect or incomplete addresses. If you realize there is an error with your address after placing the order, please reach out to us immediately at customercare@bakehouseessentials.com so we can update the details before the order ships.
5. Lost or Damaged Orders
If your order is lost or arrives damaged, please contact us within 4 days of receiving your order. We will work closely with our shipping carrier to investigate the issue and ensure that your order is replaced or refunded if necessary.
For damaged goods, please take clear photos of both the item(s) and the packaging, and email them to us at customercare@bakehouseessentials.com. This will help us resolve the issue more efficiently.
6. Order Modifications and Cancellations
Once your order is placed, we begin processing it immediately to ensure swift delivery. If you need to make changes or cancel your order, please contact us as soon as possible at customercare@bakehouseessentials.com. We can only make changes or cancel orders before they are shipped. Once an order has been dispatched, it cannot be altered or canceled.
7. Backordered or Out-of-Stock Items
In the event that an item is out of stock or backordered, we will notify you by email. You will have the option to:
- Wait for the item to come back in stock (if applicable),
- Choose a different product as a substitute, or
- Receive a refund for the out-of-stock item.
We will do our best to keep you informed and ensure you have a great experience shopping with us.
8. Customer Support
If you have any questions or need assistance regarding your order, shipping, or anything else, our customer support team is here to help. Please feel free to reach out to us at customercare@bakehouseessentials.com, and we will get back to you as quickly as possible.
Thank you for choosing Bakehouse Essentials. We appreciate your business and are here to help ensure your order arrives on time and in perfect condition!
