Helpful answers, real support
Frequently asked
questions.
Clear guidance for choosing, using, caring for, and ordering Bakehouse Essentials products.
Using your Dough Mat
How do I use my Dough Mat?
Place a thin, dry towel on a flat counter, set the Dough Mat on top, plug it directly into a 120-volt wall outlet, and select your temperature. Place covered dough in a heat-safe container on the mat and follow your recipe.
What can I proof?
Use it for yeast-based doughs and starters that benefit from steady warmth, including bread, sourdough, pizza dough, sweet rolls, pastry dough, and suitable frozen dough.
What is the temperature range?
The controller adjusts from 72°F to 120°F. Choose a setting appropriate for your recipe, container, and room conditions.
Care, orders, and support
How do I clean and store it?
Unplug and cool the mat, then wipe it with a damp cloth. Never submerge it, place it under running water, or put it in a dishwasher. Store it flat and dry.
How much is shipping?
U.S. shipping is free at $30 or more and $6.50 below $30. International shipping, including Canada, is a flat $13. Orders ship the next business day.
Can I return an item?
Eligible unused and undamaged products in original packaging may be returned within 30 days. There is no restocking fee; customers pay return shipping.
